Privacy Policy
Last updated: 4 June 2026
Nieuw Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account, enrol on a course, use our learning platform, attend training, or otherwise interact with our services.
This policy applies to Nieuw Ltd, trading as Nieuw Learning, www.nieuwlearning.com, and any related learning, training, coaching, assessment, community or support services we provide.
1. Who we are
Nieuw Ltd., a company registered in England and Wales under company number 9552588.
Our registered office is:
C/O Tn Accountancy Lonsdale Gate
Lonsdale Gardens
Tunbridge Wells
Kent
England
TN1 1NU
For most of the personal information described in this policy, Nieuw Ltd. is the data controller. This means we decide why and how your personal information is used.
You can contact us about this Privacy Policy or your personal information using the details below:
Email:learning@nieuw.uk
Data protection contact: Chris Nieuwoudt, Managing Director
Where we provide learning services on behalf of a school, employer, institution, client organisation or training partner, that organisation may also be a data controller, or Nieuw Ltd. may act as a data processor on its instructions. In those cases, you should also read that organisation’s privacy notice.
2. Personal information we collect
We may collect and use the following types of personal information.
Identity and contact information
This may include your name, email address, telephone number, postal address, job title, employer, and account username.
Learning and account information
This may include course enrolments, attendance, learning progress, assessment results, quiz responses, certificates, training records, uploaded work, tutor feedback, messages, support requests, and learning preferences.
Payment and billing information
This may include billing name, billing address, purchase history, invoices, payment status and transaction references. We do not store full payment card details.
Communications information
This may include emails, contact form submissions, survey responses, feedback, reviews, testimonials, chat messages, support tickets and records of your marketing preferences.
Website and technical information
This may include IP address, browser type, device information, pages visited, referring website, approximate location, cookie identifiers, analytics data and information about how you interact with our website and services.
Marketing information
This may include your preferences for receiving newsletters, course updates, offers, event invitations or other communications from us.
3. How we collect personal information
We may collect personal information:
directly from you when you complete a form, create an account, book a course, contact us, subscribe to updates, attend a session or use our services;
automatically when you use our website or platform, including through cookies and similar technologies;
from third-party service providers, such as payment processors, learning platforms, scheduling tools, analytics providers or customer support systems;
from public sources, such as your organisation’s website or professional profile, where relevant to business communications.
4. How and why we use personal information
We use personal information only where we have a lawful basis to do so. The table below explains the main ways we use personal information.
Purpose
To respond to enquiries
To create and manage accounts
To provide courses, training and learning services
To process bookings
To provide support and service communications
To personalise and improve learning
To send newsletters or marketing communications
To manage events, webinars or live sessions
To collect feedback, reviews or testimonials
To maintain website security and prevent misuse
To analyse website and service performance
To comply with legal, tax, accounting or regulatory duties
To protect rights, safety and property
To provide accessibility support or reasonable adjustments
Examples of information used
Name, email address, message, organisation
Name, email, login details, learner profile
Enrolment details, progress, attendance, assessments, certificates
Contact details, billing details, payment status, transaction records
Contact details, support requests, account and course information
Learning activity, progress, feedback, preferences
Name, email address, marketing preferences
Name, email, booking details, attendance, chat or participation records
Name, feedback, course attended, testimonial content
IP address, device data, logs, account activity
Website usage, analytics, cookie data, aggregated reports
Invoices, contracts, records, correspondence
Relevant account, communication, security or incident information
Accessibility needs, relevant health or support information
Lawful basis
Legitimate interests; steps before entering into a contract
Contract; legitimate interests
Contract; legitimate interests; legal obligation where applicable
Contract; legal obligation
Contract; legitimate interests
Legitimate interests; consent where required
Consent; legitimate interests where permitted by law
Contract; legitimate interests
Consent; legitimate interests where appropriate
Legitimate interests; legal obligation
Consent where required; legitimate interests where permitted
Legal obligation; legitimate interests
Legitimate interests; legal obligation
Legal obligation; explicit consent or another special category condition where required
Our legitimate interests include running and improving our learning services, responding to enquiries, supporting learners, communicating with customers, protecting our systems, keeping records, understanding how our website and services are used, and promoting relevant services. We only rely on legitimate interests where we have considered your rights and interests.
5. Marketing communications
We may send you marketing communications about our courses, resources, events, updates or related services where you have agreed to receive them or where we are otherwise allowed to do so by law.
You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us at learning@nieuwlearning.co.uk.
We may still send you important service messages, such as account, booking, course, payment, security or policy updates. These are not marketing messages.
We do not sell your personal information to third parties.
6. Cookies and similar technologies
Our website uses cookies and similar technologies to make the site work, improve performance, understand how visitors use the site, and support relevant communications.
7. Who we share personal information with
We may share personal information with trusted third parties where necessary for the purposes described in this policy.
These may include:
learning platform providers;
website hosting and IT service providers;
email, CRM and marketing platforms;
booking, webinar and video-conferencing tools;
analytics and cookie providers;
tutors, trainers, assessors, mentors or support staff;
employers, training partners or client organisations that arranged or funded your learning;
awarding bodies, certification providers or accreditation partners, where relevant;
professional advisers, such as accountants, insurers and legal advisers;
regulators, law enforcement bodies, public authorities or courts, where required by law.
Where an employer, institution or client organisation arranges your access to our services, we may share relevant information with them, such as enrolment status, attendance, progress, completion, certificates, safeguarding concerns or support needs, depending on the nature of the service and the agreement in place.
We require our service providers to protect personal information and use it only for the purposes we authorise.
8. International transfers
Some of our service providers may process personal information outside the UK.
Where we transfer personal information outside the UK, we will take steps to ensure it is protected in line with UK data protection law. This may include using countries approved as providing adequate protection, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism.
9. How long we keep personal information
We keep personal information only for as long as necessary for the purposes described in this policy, including to provide services, maintain records, meet legal obligations, resolve disputes and protect our rights.
We may anonymise personal information so it can no longer identify you. We may use anonymised information for research, reporting, service improvement or statistical purposes.
10. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, password protection, encryption where appropriate, staff training, supplier due diligence, backups, monitoring and secure systems.
No website or online service can be completely secure. You are responsible for keeping your account login details confidential and letting us know promptly if you believe your account has been compromised.
11. Your rights
Under UK data protection law, you may have the right to:
ask for access to your personal information;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict how we use your personal information;
object to certain uses of your personal information;
ask for a copy of your information in a portable format;
withdraw consent where we rely on consent;
object to direct marketing;
ask us not to make decisions based solely on automated processing where those decisions have legal or similarly significant effects.
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact us at learning@nieuwlearning.co.uk. We may need to verify your identity before responding.
12. Automated decision-making
We do not currently use personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.
If this changes, we will update this policy and provide information about the decision-making involved, its significance and your rights.
13. Complaints
Please contact us first if you have any questions or concerns about how we use your personal information. We will review your concern and respond as soon as reasonably possible.
You can contact us at:
Email: learning@nieuwlearning.co.uk
You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If we make significant changes, we may notify you by email, through our website, or through our learning platform.
15. Contact us
For questions about this Privacy Policy or how we use personal information, contact:
Nieuw Learning
Email: learning@nieuwlearning.co.uk
Website: www.nieuwlearning.com